Troubleshooting involves examining and correcting problems with a computer system using a systematic approach. Essentially, it is the process of fixing problems so that a machine or product can continue functioning smoothly.
In simple words, troubleshooting aims at finding out why something is not functioning as intended. At the same time, it provides a solution to specific problems.
Every company, irrespective of size, relies heavily on technology to function seamlessly. However, companies must also be familiar with common troubleshooting tricks to troubleshoot common technology-related problems.
A high-performance troubleshooting process makes life easier for everyone. However, several false and destructive myths prevent organisations from adopting high-performance troubleshooting methods. The article explains each myth in detail to clear up all your misconceptions.
Now let’s look at some of the myths surrounding troubleshooting:
This is the most common myth that drives companies to hire technical specialists without considering their knowledge of troubleshooting processes and mindset.
Troubleshooting requires more than technical expertise. Companies must understand that an individual’s technical skills do not guarantee their mindset for troubleshooting.
The key to troubleshooting a machine or system is to understand the device, perform the necessary tests, and use a relevant troubleshooting method.
Additionally, with well-written troubleshooting documentation, even a novice can identify the problem’s root cause without prior troubleshooting knowledge.
This is yet another absurd myth. A single organisation may have different devices and systems. Troubleshooting is, however, the same across all platforms.
If you apply a logical and analytical approach, you can quickly fix any machine or system.
Many people believe that either a person can troubleshoot or they cannot. This is yet another ridiculous myth. A person’s abilities can either improve with practice or deteriorate due to insufficient practice.
On the other hand, some people think they can troubleshoot every machine or system since they do it regularly. This is another wrong assumption.
Many people believe that troubleshooters are not taught or coached on troubleshooting. This is another myth, as troubleshooting involves logical procedures and analytical skills.
Troubleshooting requires a combination of attitude, resilience, and a purposeful mindset, which can be easily taught and mastered. If a person has the willingness to learn, they will be able to master any skill.
One could say, for example, that the world’s fastest bowler was born with the talent of bowling; hence he holds the record.
Nevertheless, those who say such things must remember that this record has been achieved only through regular practice, coaching, and a focus on doing his best. He became the fastest bowler with his determination and mindset to move forward and fix the problems.
Similarly, A person’s ability to troubleshoot becomes more refined over time. The more problems you solve, the more experience you gain in troubleshooting.
However, to run a company, you don’t need an expert troubleshooter who has won several competitions. People with the right attitude and the ability to think clearly and logically about an issue are all required.
A good understanding of troubleshooting is essential for tackling a crisis. For instance, customers who are irritable and demanding will not empathise and see an overloaded system failure as a severe disadvantage to the entire organisation.
Consequently, failure to troubleshoot problems may tarnish your company’s reputation, besides driving customers away. Therefore, to prevent costly downtimes and revenue loss, every business owner must train their employees on troubleshooting techniques.
This myth can cost businesses great money and time. For instance, if a computer starts malfunctioning, some companies may consider replacing it with expensive systems without analysing the reason behind the glitch.
When a troubleshooting expert analyses the cause of the problem, they will find the root cause and reach a logical conclusion to save money.
These are some of the common troubleshooting myths that often prevent businesses from implementing high-quality troubleshooting practices. In addition, here are a few tips that can help debunk the myths.
To understand troubleshooting myths, everyone must keep the following things in mind:
Now that you know about the myths surrounding troubleshooting let’s shed light on the steps required for thorough troubleshooting:
You must be able to solve technical problems quickly if you want your business to succeed. In simple words, the performance of your brand depends on how well you troubleshoot issues.
Thus, it is imperative to eliminate troubleshooting myths to gain a competitive edge and enhance customer satisfaction. A company’s approach to troubleshooting must be creative, and that’s all it needs to remember.