Habilelabs is the development and maintenance partner in hotel and store management system for the restaurants, cafes, bars etc. that simplifies and digitalizes the exchange of information between manager and the employees of that particular organization. It is the online reservation management system to manage all the bookings with email and SMS features.
It’s a big challenge to manage online booking system for the restaurants according to the time zone and the availability in the restaurant and the action reporting via emails and SMS to the person who booked a reservation for the restaurant.
- It was tough to manage relations between the restaurant and user.
- Many restaurants do not update with the backend and don’t check the emails as well. Greatest Pain area in this is when a user goes to the restaurant, but there is no table available in the restaurant.
- Online Reservation, pain area in the zone timings if someone books a booking from other time zone then there might be a chance of the bookings to be time-altered either a bit early or later.
- While booking online, two users can book at the same time for all the available seats, it become difficult to make a decision in favor of any of the users.
- It deals with assign shifts to the staff members according to their roles, it is done by the manager of that organization while assigning and closing a shift to user, there should be no orders having status active or print.
- For the problem regarding the restaurant backend updating, we build an addon named “Call Centre” that helps to call the person and the restaurant to confirm the booking, he can be declined for the booking according to the interaction between restaurants and user.
- While online reservation through widget we check the availability after every entry, it will perform action to that user who books first, it works within milliseconds.
- For the time zone issue, we used Moment Library that will keep the records according to the time and zones, Team build a powerful solution for that problem.
- Team developed three different widgets for online bookings depending on the conditions of the user and the restaurants also.
- We also giving a feedback to every booking, to improve the management system of the restaurants and users.
- For shift assignment, we used a calendar format that will help to show all the activities related to employees, that will keep all the views transparent to manager and admin.
In addition, we provided some other benefits together with requirements, such as:
- From the widget architecture, able to reduce the user pain and time to book an online reservation.
- “Call Centre” is the powerful key feature that helps in the interaction between the users and gives the transparent impact on all the bookings of the restaurants.