Case study · Healthcare · AWS
EHCC Runs HIS, EMR and Patient Portals at 99.9% Uptime on AWS Managed Services
Eternal Hospital (EHCC) is a multi-specialty healthcare institution in India offering advanced medical care, diagnostics and patient services. As patient volumes and digital interactions grew, EHCC needed scalable, secure and compliant infrastructure for its critical healthcare applications.
- 99.9% uptime
- ~25–30% lower cloud spend
- RTO under 30 minutes
Results at a glance
99.9%
uptime with proactive AMS monitoring
~60%
less manual intervention through automation
~25–30%
lower cloud spend
<30 min
RTO, with a 5-minute RPO
The Challenge
Its digital services include online appointment booking, electronic medical records (EMR), diagnostic reporting and integrated hospital management systems. To keep uptime continuous, protect data and meet regulatory requirements, EHCC engaged HabileLabs to implement a fully managed AWS Managed Services (AMS) environment. The goals were high availability, automated operations, continuous monitoring and cost-efficient scaling, with sensitive patient data handled in line with healthcare compliance requirements.
Operational Overheads
Manual infrastructure management, patching and monitoring added complexity and raised the risk of downtime.
Compliance and Governance
Meeting healthcare data protection standards and staying audit-ready required continuous monitoring and governance controls.
High Availability and Performance
Hospital management systems (HIS), EMR platforms and patient-facing applications needed 99.9% uptime and minimal latency for uninterrupted care.
Multi-System Integration
EMR, billing, diagnostics and pharmacy systems had to work together across departments.
Data Security
Sensitive patient records needed strong encryption, access control and secure credential management.
Cost and Scalability Management
Infrastructure costs had to stay in check while services scaled for peak patient loads.
Disaster Recovery
Uninterrupted care required reliable backup, failover and disaster recovery with strict RTO/RPO targets.
The Solution
HabileLabs implemented an AWS Managed Services (AMS) framework for EHCC to run secure, scalable and compliant cloud operations.
Managed Infrastructure Operations
EHCC's core healthcare applications (HIS, EMR and patient portals) run on Amazon EC2 under AMS management, with automated patching and configuration management through AWS Systems Manager (SSM), secure remote access and compliance enforcement, and continuous monitoring and proactive issue resolution.
High Availability and Resilience
A highly available architecture keeps healthcare services running without interruption: multi-AZ deployment with traffic distributed by Elastic Load Balancing, application-layer protection with AWS WAF, and AMS monitoring for automated incident detection and remediation.
Compliance and Security Management
AMS governance keeps security and compliance consistent across all workloads: fine-grained access control with AWS Identity and Access Management, encryption with AWS Key Management Service, credential management with AWS Secrets Manager, and continuous auditing with AWS CloudTrail and AWS Config.
Data Storage and Digital Experience
Secure storage of medical records, reports and imaging data on Amazon S3, and faster delivery of patient reports and digital assets through Amazon CloudFront.
Cost and Performance Optimization
Infrastructure optimization with AWS Compute Optimizer, cost savings through Savings Plans and right-sizing, and Auto Scaling for efficient resource use during peak hospital operations.
Disaster Recovery and Data Continuity
Automated backups with AWS Backup, disaster recovery targets of an RTO under 30 minutes and an RPO under 5 minutes, and multi-AZ deployment and DR readiness for continuity of critical healthcare services.
Business Impact
99.9% Uptime
Availability with proactive AMS monitoring.
Security and Compliance
Stronger data protection and audit readiness.
~60% Less Manual Intervention
Operational efficiency through automation.
RTO Under 30 Minutes
Disaster recovery with a 5-minute RPO.
~25–30% Lower Cloud Spend
Cost savings through Savings Plans and right-sizing.
Scalability and Patient Experience
Hospital services scale with demand. Faster response times and better digital access to services.
Why EHCC Chose HabileLabs
Continuous compliance and governance
AMS guardrails and AWS-native controls.
24x7 monitoring and incident management
Keeps patient services uninterrupted.
Automation-driven operations
Less manual effort and lower operational risk.
Healthcare-focused architecture
Designed for performance, security and compliance.
Cost optimization expertise
Based on AWS best practices.
End-to-end managed services
From migration to steady-state operations.
Conclusion
Planning something similar?
With AWS Managed Services, EHCC turned its IT infrastructure into a secure, scalable and resilient cloud environment. HabileLabs' AMS implementation brought continuous monitoring, automation and governance in line with healthcare standards, improving system performance and patient experience while lowering operational costs.