Case study · Healthcare · AWS
JNU Cuts Manual Intervention by About 60% with AWS Managed Services
JNU Healthcare is an emerging healthcare provider offering integrated medical services, including consultations, diagnostics and patient care, through physical facilities and digital platforms. As its footprint and online patient engagement grew, JNU needed IT infrastructure that could scale while staying available, secure and compliant.
- ~60% less manual intervention
- 99.9% uptime
- ~25–30% lower cloud costs
Results at a glance
~60%
less manual intervention through automation
99.9%
uptime with proactive AMS monitoring
~25–30%
lower cloud costs through optimization
<30 min
RTO, with an RPO of 5 minutes
The Challenge
JNU partnered with HabileLabs to implement a fully managed AWS Managed Services (AMS) environment. The goals were high availability, proactive monitoring, automation-driven operations and cost optimization, with secure handling of sensitive healthcare data.
Operational Overhead
Manual patching, monitoring and incident handling increased operational complexity and the risk of downtime.
Compliance and Governance
Continuous compliance with healthcare data protection standards and audit readiness required strict governance controls and monitoring.
High Availability and Performance
Patient portals, appointment systems and backend healthcare applications needed consistent uptime (99.9%+) and low latency.
System Integration
Integrating patient management, diagnostic and billing systems across locations was difficult.
Data Security
Protecting sensitive patient data required encryption, secure access controls and automated credential management.
Cost and Scalability Management
Infrastructure costs had to stay balanced while operations scaled with growing demand.
Disaster Recovery
Business continuity with minimal downtime and data loss required a disaster recovery strategy with defined RTO and RPO targets.
The Solution
HabileLabs implemented an AWS Managed Services (AMS) framework for JNU, giving it secure, compliant and highly available cloud operations.
Managed Infrastructure Operations
JNU’s core applications, including patient management systems and diagnostic platforms, run on Amazon EC2 instances managed under AMS. AWS Systems Manager (SSM) automates patching and configuration management and provides secure access, and continuous monitoring and operational support keep downtime to a minimum.
High Availability and Resilience
A resilient architecture built on multi-AZ deployment: Elastic Load Balancing distributes traffic, AWS WAF protects the applications, and AMS monitoring provides automated alerts, incident detection and remediation.
Compliance and Security Management
The AMS governance framework maintains continuous compliance and manages security posture: access control with AWS Identity and Access Management (IAM), encryption and key management with AWS Key Management Service (AWS KMS), secure credential storage in AWS Secrets Manager, and continuous auditing with AWS CloudTrail and AWS Config.
Data Storage and Content Delivery
Patient data, reports and medical records stored securely in Amazon S3, with fast, reliable access to reports through Amazon CloudFront.
Cost and Performance Optimization
Resource optimization with AWS Compute Optimizer, cost savings through Savings Plans and right-sizing, and Auto Scaling that handles peak workloads without overprovisioning.
Disaster Recovery and Data Continuity
Automated backups with AWS Backup, a disaster recovery architecture with an RTO under 30 minutes and an RPO under 5 minutes, and multi-region readiness for business continuity.
Business Impact
99.9% Uptime
Availability with proactive AMS monitoring.
Manual Intervention Reduced by ~60%
Operational efficiency through automation.
Cloud Costs Reduced by ~25–30%
Cost optimization through Savings Plans and right-sizing.
RTO Under 30 Minutes
Disaster recovery with an RPO of 5 minutes.
Security and Compliance
Stronger data protection through encryption and IAM guardrails.
Scalability and Patient Experience
Supports the expansion of healthcare services. Better application performance and faster access to reports.
Why JNU Chose HabileLabs
Continuous compliance and governance
AMS guardrails and AWS-native controls.
24x7 monitoring and incident management
Keeps healthcare services running without interruption.
Automation-driven operations
Less manual effort and fewer human errors.
Scalable, secure architecture
Designed for healthcare workloads.
Cost optimization expertise
Grounded in AWS best practices.
End-to-end managed services
From migration to steady-state operations.
Conclusion
Planning something similar?
With AWS Managed Services, JNU now runs its IT infrastructure in a secure, scalable and resilient cloud environment. HabileLabs’ implementation brought continuous monitoring, automation and governance that support regulatory compliance, reduced operational costs, and improved system performance and the patient experience.